Terms of service

SOLVIX Ready lets your customers take a number by scanning a QR code and get notified on their phone when their order or turn is ready, with a staff board, display screens, statistics and integrations. Features depend on your plan.

• Give accurate information and keep it up to date.
• Keep passwords and paired staff devices secure. You are responsible for what happens in your account, including your staff's actions.
• Tell us right away at Business@solvixsmart.com if you suspect unauthorized access.
• You must be at least 18 years old to create an account.

New accounts get a free trial with full access for the period shown at sign-up. No card is needed. When the trial ends, the account becomes read-only until you choose a plan. Your data stays safe in the meantime.

• Prices are shown on our pricing page in US dollars. You pay in advance for the period you choose.
• Card payments are processed by Stripe and renew automatically at the end of each period until you turn renewal off from your billing page.
• Payments by cash, bank transfer, Whish or OMT are made through our team and extend your access by the period paid. They do not renew automatically.
• If a period ends without payment, a short grace period applies; after it the account becomes read-only until payment, and your data is kept.
• Fees are non-refundable except where the law requires otherwise. We announce price changes in advance, and they apply from your next renewal.

Do not use SOLVIX Ready to break the law, send spam, harass people or upload content you have no right to use (such as logos, images or sounds). Do not try to disrupt, overload or gain unauthorized access to the service, and do not resell it without our written agreement.

You own your content and your customers' data. You allow us to host and process it only to provide the service, as described in our privacy policy. You are responsible for informing your customers and for having a lawful basis to collect any data you ask them for, such as names.

Notifications depend on the customer's phone, browser and settings, battery saving, internet connection and third-party push services. We work hard to deliver every notification, and the staff board shows when a customer cannot be reached, but we cannot guarantee delivery. Keep a fallback, such as calling the number or showing it on a display screen.

We aim to keep SOLVIX Ready available around the clock, apart from maintenance, which we try to schedule outside busy hours. We may improve or change features, but we will not materially reduce the features of a plan you have already paid for during that period.

You can stop using SOLVIX Ready at any time. We may suspend or close an account that breaks these terms, does not pay, or puts the service or other users at risk; where possible we will warn you first. After an account closes, you can ask us to delete its data or send you a copy of it.

SOLVIX owns the SOLVIX Ready software, name and brand. These terms do not transfer any of those rights to you.

The service is provided "as is", to the extent the law allows. SOLVIX is not liable for indirect losses such as lost profits, lost sales or business interruption. Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

These terms are governed by the laws of Lebanon, and disputes are handled by the competent courts of Beirut, unless the law of your country requires otherwise.

When we change these terms we update the date at the top and tell account owners by email before significant changes take effect. Continuing to use the service after that means you accept the new terms.

SOLVIX, solvixsmart.com. Email: Business@solvixsmart.com.