Privacy policy

For business user accounts and this website, SOLVIX is responsible for the data.

For customer data collected through SOLVIX Ready (for example a ticket and an optional name), the business that issued the ticket decides why it is collected, and SOLVIX processes it on that business's behalf. Customers can contact the business or us with questions.

• Business users: name, email address, password (stored only as a one-way Argon2 hash, never in readable form), business name, type and branding, branches, queues and staff, and a record of actions taken in the account (audit log).
• Customers: the ticket number and status times, a first name only if the business asks for one, the browser and device type, the chosen language, notification permission and an encrypted push-notification address for that ticket, and a rating or comment only if the customer chooses to leave one. We never ask customers for a phone number, an email address or an account.
• Payments: the plan, amounts, dates and payment method. Card payments are handled by Stripe, and we never see or store full card numbers. Cash, bank transfer, Whish and OMT payments are recorded by our team.
• Technical data: IP address, browser information and request logs, used for security, abuse prevention and troubleshooting.

• To provide the service: issue tickets, show live status and send the "ready" notification.
• To manage accounts, free trials, subscriptions and payments.
• To keep the service secure: sign-in protection, rate limits and abuse prevention.
• To answer support requests and send service emails such as invitations, password resets and billing notices.
• To improve the service using aggregated statistics.

We do not sell personal data, and we do not use customer data for advertising.

Essential cookies, which the service cannot work without:

• sq_session: keeps business users signed in (up to 30 days).
• sq_device and sq_device_unlock: keep a paired staff device signed in (up to 1 year).
• sq_cs: links a customer's phone to their ticket (24 hours).
• sq_locale: remembers the chosen language (1 year).

Your browser's local storage also keeps small preferences, such as the selected branch or whether the "how it works" sheet was already shown.

Analytics cookies are used only if you accept them in the cookie banner, and you can change your choice anytime from "Cookie settings" at the bottom of the page. Customer ticket pages, display screens and business dashboards never load analytics.

Only with providers that help us run SOLVIX Ready, and only what they need:

• Our hosting provider, which stores the service and its data.
• Browser push services (Google, Apple, Mozilla), which deliver the notification to the customer's phone. Notifications are end-to-end encrypted, so these services cannot read their content.
• Stripe, for card payments.
• Our email delivery provider, for service emails.
• An analytics provider, only if you accepted analytics cookies.

The business that issued a ticket can see that ticket in its dashboard. We may disclose data when the law requires it.

• Completed tickets are archived after the business's retention period (30, 90 or 365 days; 90 by default), and the customer's name and notes are deleted at that point.
• Customer sessions and push-notification addresses are deleted within about 48 hours after the ticket closes.
• Notification and webhook logs are kept for 30 days, and account audit logs for 365 days.
• Business account data is kept while the account is active. After an account closes we delete it on request, except what we must keep for legal or accounting reasons.

All traffic is encrypted with HTTPS. Passwords are hashed with Argon2, push-notification addresses are encrypted at rest, and staff access is limited by role. Customer tickets and display screens use secret links that are hidden from search engines. No system is perfectly secure: if you notice a problem, tell us at Business@solvixsmart.com.

You can ask us to access, correct, export or delete your personal data, and you can withdraw analytics consent at any time. Customers can stop notifications by closing the ticket page or blocking notifications in the browser settings; notifications stop automatically when the ticket closes. Write to Business@solvixsmart.com and we will reply within 30 days.

SOLVIX Ready accounts are for businesses and are not meant for children. Customers of any age can take a ticket; we do not ask them for anything beyond what is described above.

When we update this policy we change the date at the top. For significant changes we also tell business users by email before they take effect.

SOLVIX, solvixsmart.com. Email: Business@solvixsmart.com.